Tech
Best remote desktop software: From casual use to business deployment
Every time I remotely control a computer to help a relative or customer overcome a vexing computer issue, my thoughts harken back to the ominous intro from the 1960s’ TV series The Outer Limits: “There is nothing wrong with your television set. Do not attempt to adjust the picture. We are controlling transmission….” In fact, I’ve actually quoted the monologue when a client starts messing with the mouse or typing while I’m trying to work my magic from afar.
The point is, what was once tongue-in-cheek sci-fi, is now reality, and has been for quite a while. The fascinating and incredibly useful remote-desktop software that allows you to operate another computer over a long distance as if it were your own is now two decades old. But while it’s not new, faster networking and broadband has rendered the remote desktop experience far speedier and more enjoyable. Under optimal conditions, it’s nearly as facile as being there in person.
In addition to allowing you to help a family member of business associate with their computer problems, it’s a handy way to access your own various work or home systems remotely. Since use cases and needs vary, our recommendations below will help lead you to the best remote-desktop software for your purposes.
Note that a server is the software on the computer to be controlled, and a client is the program that does the controlling.
1. TeamViewer – Best free remote desktop for occasional use
Pros
- Free for personal use
- Easy to use, fast, and reliable
- Available video-help facility
- Supports desktop and mobile devices
- Doesn’t require installation to use
Cons
- Main screen can initially confuse new users
- Occasional nags for free users
TeamViewer is easy, free for personal/occasional use, and has all the remote-desktop software extras such as chat functionality, support for file transfers, and multiple-display support. Those features separate it from our other choice freebie—Chrome Remote Desktop. TeamViewer is also exceedingly friendly to new users/helpees with a “portable” mode that eliminates the need for installation. The only thing that keeps TeamViewer from being an unequivocal recommendation as a free option is that if you use it more than occasionally you will get pestered with messages essentially reminding you not to abuse the privilege. For the occasional use though, TeamViewer’s free option can’t be beat.
TeamViewer is laudable as a licensed business option for all the reasons mentioned above, as well as the additional support for Zoom meetings and video help; but in that regard, there are less pricey options.
Read our full
TeamViewer review
2. Chrome Remote Desktop – Best free remote desktop for unlimited use
Pros
- Free with Google account and Chrome browser (on any OS)
- Easy to install and use
- Permanent remote access
- One-off screen sharing
Cons
- No chat function
- No multiple-display support
Fast and free, Chrome Remote Desktop is available on any operating system that supports the Chrome browser, including, of course, Chrome OS. Android and iOS are also taken care of so you can control computers using your phone. CRD supports both unattended access and one-off screen sharing sessions. It also supports file transfers, but lacks a chat function and support for multiple displays, so it’s not a great option for pros who are supporting a number of different users and need more flexibility.
Read our full
Chrome Remote Desktop review
3. Microsoft Remote Desktop Connection – Best for businesses running Windows Pro
Pros
- Free with Windows Pro or above
- Excellent performance
- Clients for Windows, macOS, Android, and iOS
Cons
- Not available with Windows Home
- Firewall/network configuration may be required
- Controls only Windows computers
MSRP:
Free with Windows Pro or Enterprise
When it comes to remote-desktop software for controlling a number of business PCs, you will most likely to have to pay for a license, save for this specific scenario: The computers you want to control are all running either the Pro or Enterprise versions of Windows. The device you are using to control those machines can be running any version of Windows, macOS, Android, or iOS. If that describes your needs, Windows Remote Desktop Connection is a worthy option.
It requires some technical chops to configure the router and firewall properly—something any IT pro should have no problem with. The results are speedy performance, thanks to its peer-to-peer connections, and a capable, if basic feature set. You don’t get chat, and can only transfer files Windows-to-Windows, but if saving money is your goal, this is a great way to remotely control Windows computers for free.
Read our full
Microsoft Remote Desktop Connection review
4. VNC Connect – Best for businesses with mixed operating systems
Pros
- Control Windows, macOS, Linux, and Pi computers
- Clients for all, plus iOS and Android
- Less than $4 per PC
- Control, file transfer, and chat
- Direct and web portal connections
Cons
- Requires some networking chops
- May require router configuration
MSRP:
$3.39 per month per computer (billed annually)
Though there are free remote-desktop programs that work quite well, the bells and whistles you get from VNC for a rather small per-computer fee ($3.39) can be worth it if your needs extend beyond the mundane. Indeed, it’s the relatively low fee that won it the top spot over the similarly powerful GoToMyPC. VNC is versatile in that you can use clients or a web browser to connect for remote control and it supports all major (and some minor) operating systems. It also supports file transfers, chat, screen recording, and end-to-end encryption. There’s also support available should you need help.
Read our full
VNC Connect review
What to look for in remote desktop software
All remote desktop software works the same way. It captures input from your computer, transfers it to the target computer, which returns information about the results, including the state of the user interface—i.e., you can see the remote desktop. The protocols involved include RDS/RDP for Windows, Chromoting for Chrome Remote Desktop, VNC/RFB for VNC, etc. The names vary, as do their origins, but the all work as described.
Which remote desktop program you choose generally comes down to which operating systems and devices you’re using, how much you’ll be using it, price, and features.
Operating system/device support: The remote desktop software you choose needs to have clients (for controlling) and servers (for being controlled) for all the computers or devices you want to employ. E.g., if you want to control a Windows PC from an iPhone, there needs to be a sever for the PC and a client for iOS.
Ease of installation and use: If you’re dealing with less-savvy users on the other end of the connection, never underestimate the value of intuitive and easy. If you haven’t already installed the software on the remote machine, it can be a daunting task for the helpee. Reviews or a hands-on test drive can let you know how trouble-free the process will be.
Price: Some solutions are free, some require a license fee. The latter tend to have more features and encompass a wider variety of platforms, though this is not an absolute. Tech support is generally only available if you pay for it, as well. We suggest that end users start off free, and if it’s not getting the job done, explore the pay options.
Features: Capabilities such as chat, file transfer, portal-based setup (avoiding router and network hassles), support for computers running multiple displays, etc. are obviously factors if you need them. Again, start off free and see how it goes, then spend the money according the dictates of your needs.
How we test remote desktop software
We test all the software both over a local network and the internet. Virtual machines on both the local and remote computers are employed to test alternate operating systems such as Linux. If mobile clients are available, we test them on a Google Pixel 4 (Android) and an Apple iPad (iOS). We control the remote machine, transfer files, check out the chat function and any other features that are available.
A very important criteria is speed, i.e., how nimble the remote operating system feels, and how fast files transfer. With the increased speed and bandwidth most users have access to today, remote internet performance isn’t the issue it was back in the days of dial-up, DSL, etc. That said, there can be noticeable differences.
Remote-desktop software such as TeamViewer will establish a connection using the company’s web portal, then gets out of the way to allow traffic to flow directly from machine to machine. Others such as GoToMyPC route all traffic through their portal. This has some advantages if you’re using a web browser to view the remote PC, but can slow things down otherwise—especially on local network connections. Windows Remote Desktop Connection and Apple Remote Desktop are peer-to-peer by nature. This allows good performance both locally and across the internet, but requires configuring firewalls and routers for the latter.
The other major consideration we evaluate is how intuitive and easy the software is to set up and use. In most cases, we use less tech-savvy family and friends as guinea pigs. Sorry, folks!
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Tech
Nvidia GeForce RTX 3090 vs. AMD Radeon 6950 XT: Which GPU should you buy?
The AMD Radeon RX 6900 XT has been an interesting GPU this generation. It’s both cheaper than the competing Nvidia GeForce RTX 3090—and sometimes faster, too. It’s now been refreshed with the RX 6950 XT, a late entrant into the tumultuous GPU market. Nvidia has also done its part with the GeForce RTX 3090 Ti, which brings impressive performance, albeit with a high cost and power draw at 450W TDP.
With the original RTX 3090 price recently decreasing slightly, it makes for an interesting comparison against the newer AMD RX 6950 XT. The RTX 3090 Ti offers more performance, but is significantly outside of the price bracket of the RX 6950 XT. Is this AMD refresh enough to push performance for AMD ahead of Nvidia, even in the murky waters of ray tracing? More importantly, does it move the needle for high-end gamers enough for them to switch their allegiance from Nvidia to AMD? Let’s find out!
Sapphire RX 6950XT
Brad Chacos
Nvidia RTX 3090 vs. AMD 6950XT: Price
Relax. You can easily find both GPUs in stock now at most retailers, and generally at close to MSRP. The GPU market has experienced a significant downturn during the last several months, with prices quickly dropping from their stratospheric levels.
The AMD RX 6950XT comes in at a $1,099 MSRP for the reference model, and some third-party models range from $1,199 to $1,299. A modest bump from the $999 6900XT pricing—but it does not mean they’re a great deal. With the declining GPU market and murmurs of the next-generation GPUs coming out this year, it has significantly dampened demand and enthusiasm for this level of GPU.
The Nvidia RTX 3090 has also experienced much lower demand, resulting in quickly falling pricing. While you’re still unlikely to find a $1,499 Founders Edition at MSRP, most models such as those from the EVGA RTX 3090 lineup have experienced a significant price drop, coming in as low as $1,609 for the Black series. (The 3090 Ti debuted at $1,999, a big increase over the RTX 3090—and it’s already being discounted at many retailers, too)
The pricing on the used market is even lower, however, with RTX 3090s dipping close to the $1,200 mark in many cases.
Neither model is a great price-to-performance choice this late into the release cycle, however. Most high-end gamers who don’t have a top-tier GPU will likely be best served by waiting for the next generation this year.
The AMD RX 6950 XT is the latest to test its mettle against Nvidia.
Thiago Trevisan
Nvidia RTX 3090 vs. AMD 6950XT: Performance
AMD certainly threw in a surprising performance with the original 6900 XT—it was able to match or beat the RTX 3090 in certain games and scenarios. Has the RX 6950 XT finally crossed the Rubicon in all performance areas? Not quite. When it comes to ray tracing performance, the RTX 3090 is still out ahead. (Check out Brad Chacos’ review for a deeper dive on the new AMD refreshes.)
Thiago Trevisan
In games such as Watch Dogs Legion with traditional rasterization, we can see the AMD RX 6950 XT performing as well or better than the RTX 3090 (especially at lower resolutions). This trend continues in other games such as Horizon Zero Dawn, where it’s able to keep up with the RTX 3090. Game after game, both GPUs trade blows and are highly competitive with each other.
Both GPUs have party tricks up their sleeves for performance, too. AMD has Smart Access Memory that can boost performance when coupled with a Ryzen CPU, along with Radeon Super Resolution. This will give it significant boosts in many games, besting the RTX 3090 in some cases, as shown below in Horizon Zero Dawn. Nvidia also has DLSS technology that does wonders for keeping graphical fidelity and high frames simultaneously—which is a gamer changer when paired with ray tracing.
Thiago Trevisan
What happens when we introduce ray tracing? That’s where Nvidia’s RTX 3090 still holds an advantage over AMD. The 6950 XT does not have upgraded ray tracing hardware when compared to the 6900 XT, keeping it behind the Nvidia RTX GPUs in this case.
It can be argued that there are diminishing returns for ray tracing visuals and performance, with varying results. The technology puts insane strain on performance, lowering frame rates significantly until you claw some back with the help of an upscaling technology like DLSS or AMD’s FSR. The visual impact doesn’t always make losing that performance worthwhile, either. But when it comes to the “halo” GPUs like these, ray tracing can be part of the reason you get a high-end GPU in the first place; you want to turn all the eye candy up to Ultra, including ray tracing. Paired with Nvidia’s DLSS, the performance penalty can be mitigated, and the visuals enjoyed fully.
This is one big advantage of the RTX 3090 versus the newer 6950 XT—maximum performance and visuals matter when you’re spending way over $1,000 for a GPU. AMD’s ray tracing hardware is a generation behind Nvidia’s implementation, while its DLSS rival, FSR 2.0, is great but still in its infancy, with only a handful of games supporting the fledgling technology at this point. That means ray tracing is best experienced at 1440p resolution on the 6950 XT, while you can usually crank ray traced games even at 4K on the 3090. If you’re not interested in ray tracing however, the 6950 XT is a mighty fine choice for significantly less cost.
Let’s not forget that the RTX 3090 is certainly better geared towards content creation and other workstation use cases, as well. With a whopping 24GB of GDDR6x VRAM, it will handily beat the 16GB RX 6950 XT in most content creation tasks. The 3080 Ti would be a more reasonable competitor to the 6950 XT in this case as a pure gaming solution.
Nvidia RTX 3090 vs. AMD 6950 XT: Power and other things to know
The RTX 3090 packs a TDP of 350W, with many third-party models eclipsing 400W. The RX 6950 XT comes in a 335W TDP, which is reasonable for the performance that it puts out. Remember, the 3090 Ti is already up to 450W TDP—so next-generation offerings will likely go up significantly in requirements.
You’ll want a minimum of a 750W power supply for both, but we’d recommend you up that even higher for future proofing—as high-quality power supplies tend to last a long time.
You’ll need a case with good airflow for both these options, and better clearance than lesser GPUs require. (They’re often wrapped in a nice, thick, beefy air coolers to keep their temperatures in check.)
Which is the better option for water cooling? We’d argue that the RTX 3090 is, since it likely will have a wider range of water blocks available on the market. Plus, with its steaming-hot VRAM, it often benefits more from taking a deep swim versus the typically cooler RX 6950 XT.
So, is the 6950 XT enough to best the RTX 3090?
The 6950 XT is a slightly more powerful addition to the high-end AMD lineup, putting up an impressive performance versus the RTX 3090. It’s simple: If you’re playing at higher resolutions and want to use ray tracing, Nvidia still holds an advantage here. DLSS and the Nvidia encoders are also great technologies that serve people well.
If you’re after pure frame rate goodness—without as much ray tracing, the 6950 XT can be often a much better choice than the RTX 3090, especially in sub-4K resolutions. AMD offers great technologies such as FSR, Smart Access Memory to really up the performance too.
So, who wins? Unfortunately, the 6950 XT comes in too late in the release cycle to be relevant in the rapidly declining GPU market, making it an expensive option. The aging RTX 3090 is a similar story. Its high price was never a very good option for purely gaming—making better use for hybrid content creators/gamers instead. The RTX 3090 Ti is an even worse value proposition this late into the story, making it only relevant for a few high-end enthusiasts who don’t mind the price tag.
3090 Ti: The symbol for diminishing returns in an ever changing market. Beautiful, but flawed!
IDG
The verdict: This is a good ole’ fashioned standstill. We’d wait out the market a few months as both will experience even steeper declines in price with the introduction of the next generation. Otherwise, if you really must have one now, the decision will come down to ray tracing preference and resolution you’re playing at. Both GPUs will give you good, all-around performance for years to come—but neither are a great choice right now as the GPU market is rapidly changing this year.
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Tech
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Tech
Confessions of an in-house creative strategist on feeling unfulfilled, difficulty in returning to agencies as the ‘pay is less’
The war for talent between agencies and brands’ in-house agencies has cooled. Even so, for adland talent who’ve made the move in-house, some say they are looking to go back to agencies after feeling creatively stifled. It’s not the easiest strategy to execute.
In the latest edition of our Confessions series, in which we trade anonymity for candor, we hear from an in-house creative strategist about their experience, why they want to go agency-side now and how pay is keeping them from doing so.
This conversation has been lightly edited and condensed for clarity.
What’s the in-house experience like?
I’ve been in-house for about a year. It’s very one-sided. The difference between agency and in-house is that with agencies, there [are] a lot of opinions and ideas [outside of the brand message] that go into creative. With in-house, you have the brand’s message and all creative is reflective of the brand’s message. With in-house, regardless of trends in the market, it’s a lot of ‘we’re going to stick to this one way of doing things’ mentality. It’s a lot of opinions about what the creative should be based on what it has been before. It makes it hard to introduce something fresh. It makes it hard to hire or be a new hire. If you’re not actually going to adhere to advice from new hires, what’s the point in getting new people? Are you just bringing people on board for a second opinion? That’s what it feels like.
Sounds like you don’t have the creative control you desire.
It feels like more of a second opinion role than to get something to manage or control. [Where I am now] it feels like we’re leaning more into what [our strategy] used to be than thinking about what we could be. That’s a big issue with in-house. With agencies, like I said, there’s a lot more trial and error. With in-house, a lot more of this is what we’re doing, these are the funds we have and this is what has worked in the past. In reality, a lot of what worked in the past, when you put it back into the market, it’s not going to work anymore.
Why do you think it’s more challenging to get to a new creative strategy in-house?
With agencies, you have multiple perspectives. You’re working on multiple brands. You can see something working for another brand and talk to your client about it. You can pivot. You have the background and perspective to [pitch that pivot]. When you’re in-house, you only have the knowledge of your brand and what’s working for you.
Are you looking to go back to agencies?
Personally, I am looking to go from in-house to agency but I get paid a lot more being in-house than what I’ve been offered at agencies. I’ve been in interviews with agencies where they’re telling me that I’ll be learning [programs I already know how to use] so that’s why the pay is less than what it should be. There are agencies I’ve interviewed with who ask me to move to New York for less than what I make now and make that work. [With inflation,] there’s no reason why salaries aren’t also increasing.
So you’d like to make the jump creatively but it’s hard when the compensation isn’t up to what in-house offers?
It’s hard. I’ve been lowballed, too. They’ll post a salary for a position, go through the interviews and then offer less than what’s listed on the salary description. What was the point of putting the salary range there? I feel like people are putting salary ranges on job descriptions just to attract people with the experience that they are looking for but by the time they make the offer, it’s not what they said it would be. It’s offensive.
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